There are lots of resources out there to help you manage on a low income.

Aurora YES (Your Energy Support) Program

Electricity is an essential service for residential customers and the YES program
can help you stay connected with energy saving services, including tailored, flexible payment plans for immediate and longer-term relief.

If you are struggling financially, you can contact Aurora personally or through a third party, such as a financial counsellor or a welfare agency.

Can you set up flexible payment options for your bill? YES!
Aurora Energy has a range of repayment options and our YES team will work with you to tailor these to suit your circumstances. We will make sure your payment plan is reasonable, flexible, but above all, affordable to you.

Is there a way to reduce the amount of energy you are using? YES!
We will provide you with simple energy saving tips and energy efficiency advice to help you to understand your energy consumption and ways to reduce your energy costs. As part of the YES Program, you are required to undertake a free, phone energy audit service.

Phone: 1300 10 2010

Financial Counselling and National Debt Helpline

Financial Counsellors offer free advice and support to help you take control of your financial situation.

To access financial counselling in Tasmania call the Financial Helpline.
Financial Helpline: 1800 007 007

‘The Financial Counselling Service in Tasmania is run by Anglicare'.


Check out the Government’s free MoneySmart website for all things to do with money.
This is a brilliant website with loads of helpful information and tools designed to help you manage your finances.

Especially check out their ‘Rent vs Buy’ Calculator that shows you the benefits of a no interest loan from NILS Tasmania compared to getting what you need from Radio Rentals or another ‘consumer lease’ company.

Essentials by AAI

Essentials by AAI is car and contents insurance designed especially for people on low incomes who:

  • Have a healthcare card/pension card, or
  • Receive Centrelink payments, or
  • Have a household income of about $48K or less (excluding super)

With Essentials by AAI you can insure your car, your contents or both – it’s up to you.

  • Pricing starts from just $4 per week for Contents Cover and $5.50 per week for Car Cover.
  • There is no standard excess for the first two claims

You can choose to pay your premium annually, or in monthly or fortnightly installments. You can even use Centrepay deductions to help manage payments.

Essentials by AAI is available online at or give them a call on 1800 429 598.


Good2GoNow is a buying service that gives you access to great prices on energy efficient white goods, computers and other household appliances.

Run in partnership with The Good Guys, Good2GoNow allows NILS and StepUP clients to save money and reduce their energy bills and carbon footprint.

In Tasmania, Good2GoNow is only available through NILS Tasmania.

Sustainable Living Tasmania

Sustainability Tasmania has an EcoHomeGuide which has lots of advice and information about saving on energy.

Government Concessions

The Tasmanian Government offers heaps of discounts and concessions on the cost of government services.

If you have a health Care Card or Pension Card you can get concessions on a lot of different stuff including:


Housing Connect

Housing Connect is the way for you to access all your housing and support needs.

Housing Connect can help you with:

  • applying for social housing
  • support and advice with your private rental, including bond and rent arrears
  • finding a bed for the night
  • support and advice on how to stay in your home
  • seeking assistance following family violence
  • information and advice on your housing options